Terms and Conditions
WARNING: Nicotine is a harmful and addictive substance. The products offered on this site may be associated with tobacco use and subsequent inhaling of tobacco and nicotine.
This site may contain links to other independent third-party web sites ("linked sites"). All website content, including prices, Product data and images, and Product availability are subject to change without notice. We make no warranty or guarantee that the information on our website is error-free, complete, or current. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and amount paid. If your order is canceled by dokhauae.com after your payment has been processed, we will issue a full refund to the method of original payment. However, in case if cancellation is done by you after the purchase of an item, no refund will be provided.
We hope that you enjoy your recent purchase. In the event that you are unhappy for any reason with your online purchase, please follow the directions below for website returns.
If you have questions about returning items, please call +971 4346 1250 or email us at firstname.lastname@example.org. Merchandise purchased from dokhauae.com may be returned within 14 days starting from the date your package has been received. It is recommended that you initiate the return process as soon as possible to insure that we receive your package in the appropriate time. When processing your return, all products must be in its original condition (unused) and accompanied by a copy of your shipping receipt in the box. Original shipping and handling costs and costs incurred for shipping returns are non-refundable. In the case that you are returning a product because it is damaged, please let us know and we will gladly pay for the shipping charges. If your order is missing merchandise or you receive the wrong merchandise, please contact us at +971 4346 1250or email us at email@example.com within 3 days of receiving your order, so we can start the claims process promptly. However, delays in reporting the problem will complicate the process and may result in the denial of your claim. Please insure your package for the retail value of the items. This way you will be protected if the package is lost or damaged. Our shipping address for returns is: Bin Khumairi Smoking Goods Co LLC, Al Mina road beside Capital Hotel, Dubai Po Box: 211614, UAE ,. Depending on your location, there will be a 2-3 working day transit time for your package to arrive at our Online Sales Office. Once received, returns are processed within one business day and a credit will be posted to your account within 7 working days.