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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE PURCHASING THE GOODS FROM THIS WEB SITE.

WARNING: Nicotine is a harmful and addictive substance. The products offered on this site may be associated with tobacco use and subsequent inhaling of tobacco and nicotine.

Notice By using this site, you agree to these terms of use. If you do not agree to these terms, you should not use this site. dokhauae.com reserves the rights, at any time, to modify, alter, or update these Terms and Conditions, and by using www.dokhauae.com you agree to be bound by such modifications, alterations, or updates. Customers are encouraged to review the terms of sale on a periodic basis for modifications.

This site may contain links to other independent third-party web sites ("linked sites"). All website content, including prices, Product data and images, and Product availability are subject to change without notice. We make no warranty or guarantee that the information on our website is error-free, complete, or current. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and amount paid. If your order is canceled by dokhauae.com after your payment has been processed, we will issue a full refund to the method of original payment. However, in case if cancellation is done by you after the purchase of an item, no refund will be provided.

CUSTOMER SERVICE
We hope that you enjoy your recent purchase. In the event that you are unhappy for any reason with your online purchase, please follow the directions below for website returns.

If you have questions about returning items, please call +971 4346 1250 or email us at dokhauae@gmail.com. Merchandise purchased from dokhauae.com may be returned within 14 days starting from the date your package has been received. It is recommended that you initiate the return process as soon as possible to insure that we receive your package in the appropriate time. When processing your return, all products must be in its original condition (unused) and accompanied by a copy of your shipping receipt in the box. Original shipping and handling costs and costs incurred for shipping returns are non-refundable. In the case that you are returning a product because it is damaged, please let us know and we will gladly pay for the shipping charges. If your order is missing merchandise or you receive the wrong merchandise, please contact us at +971 4346 1250or email us at dokhauae@gmail.com within 3 days of receiving your order, so we can start the claims process promptly. However, delays in reporting the problem will complicate the process and may result in the denial of your claim. Please insure your package for the retail value of the items. This way you will be protected if the package is lost or damaged. Our shipping address for returns is: Bin Khumairi Smoking Goods Co LLC, Al Mina road beside Capital Hotel, Dubai Po Box: 211614, UAE  ,. Depending on your location, there will be a 2-3 working day transit time for your package to arrive at our Online Sales Office. Once received, returns are processed within one business day and a credit will be posted to your account within 7 working days.

PRIVACY POLICY
Dokhauae.com, we believe that maintaining our customer’s privacy is of utmost importance, and we have established this Privacy Policy as a result. Rest assured, shopping through our secure server is one of the safest ways to shop, and should you ever have any issues at all, we promise to resolve everything to your satisfaction. Below we describe why we acquire customer, and third party information, what information we collect, how we collect it, and what we use the information for. Why do we gather information? We gather personal information to allow us to process your orders, and to inform you of special offers and discounts. Overall, we would like to provide you with an enhanced and more personalized shopping experience for years to come. What information do we collect? Through our website and emails, including when you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date, and billing address), products purchased, and recipient's name, telephone number, address, and email address. Information is collected even if you decide to cancel an order. Also, if you register to be a member on our website, we request your name, address, telephone numbers, email address, and other information. How do we use cookies? A "cookie" is a small file stored on your computer by a website which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies in order to find out whether you are a prior customer, and recommend certain gifts that pertain to your taste. We do not store any personal or financial information about you when using cookies. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. If you decide to disable cookies, certain features on our website will not function properly. How do we use the information we collect about you? We use the information collected on our website to process your orders, to provide an enhanced and more personalized shopping experience, and to inform you of offers and discounts offered at dokhauae.com. We will never give your information to third parties without your consent. dokhauae.com wants you to be aware that when you click on links and/or banner ads that transfer you to third-party websites, you will be subject to the third parties' privacy policies, and not ours. While we completely support the protection of your privacy on the internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other website. Your Security Our website encrypts your credit card, and personal information prior to transmission over the internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Netscape Navigator, or Microsoft's Internet Explorer. However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.